Annual Maintenance Contract

INFO TECH CORPORATION OF GOA LTD. (ITG), an ISO 9001:2008 Certified Organization, has been set up by the Government of Goa to promote overall growth of the state’s economy through the use of Information Technology. Government decided to entrust the work of development of infrastructure for IT Industry to this Corporation.

ITG under its business model generate revenue by undertaking works of IT infrastructure under IT facility management services wherein it provides various type of IT services to the Government Department/Organization/Institutions, Corporations/ Autonomous Bodies throughout the state of Goa. Further, Department of Information Technology (DOIT), Government of Goa has identified ITG as State Designated Agency for executing AMC of IT infrastructures for all Government Departments & organizations vide Circular no. 7(368)/2011/DOIT/AMC Guidelines/1214 dated 21/08/2014. Being State Designated Agency for executing AMC of IT infrastructure for all Government Departments & organizations, ITG has been assisting the departments & organizations by providing support and service to the IT infrastructure present in the respective Departments & organizations.

Index

AMC of Networking Infrastructure (LAN, UPS, FIBER & WAN)

ITG after following the codal formalities had floated a tender for Empanelment of Vendors for Annual Maintenance Contract of Networking Infrastructure (LAN, UPS, FIBER & WAN) to Government Departments /Organizations/ Institutions/ Corporations/ Autonomous Bodies in the State of Goa:

  • Tender No : ITG-IT/0104/ Empanel Vendors AMC (LAN, UPS, FIBER & WAN)/2017 dated: 26/09/2017
  • Name of the work: Empanelment of Vendors for Annual Maintenance Contract of Networking Infrastructure (LAN, UPS, FIBER & WAN) to Government Departments /Organizations/ Institutions/ Corporations/ Autonomous Bodies in the State of Goa.
  • Validity of Tender: up to 14.10.2019.
List of Qualified Empanelled Vendors of the AMC of Networking Infrastructure (LAN, UPS, FIBER & WAN)

Sr. No. Name of the Vendor (AMC of Networking Infrastructure) Address
1 M/s A.S.ENTERPRISES Margao Goa
2 M/s PC Station Vasco Goa
3 M/s Nupur Technologies Pvt. Ltd. Panaji Goa
4 M/S United Telecoms Ltd. Panaji Goa
5 M/s Professional Tech Solutions Porvorim Goa
6 M/s Perfect Systems & Services Panaji Goa

Service Charges of SDA : @ 7% of the AMC charge
GST on service charges of SDA: Calculation as applicable by the Govt.


Empaneled rates for Annual Maintenance Contract of Networking Infrastructure (LAN, UPS, FIBER & WAN connectivity)

Form to be attached to the covering letter for AMC of Networking Infrastructure

NOTE: All orders should be placed on M/s. Infotech Corporation of Goa Ltd. only. Department / Organisations are not allowed / authorised to place the orders on the vendors directly.

AMC ICT Equipments


Various Government Departments and organisations have been acquiring IT Infrastructure as a part of e-Governance initiatives undertaken by the State. Timely maintenance of these IT infrastructure is very much essential after expiry of the warranty period. To address this issue, Department of Information Technology (DOIT), Government of Goa has identified ITG as State Designated Agency for executing the AMC of IT infrastructure for all Government Departments and organisations vide Circular no. 7(368)/2011/DOIT/AMC Guidelines/1214 dated 21/08/2014.

Service Charges of SDA : @ 7% of the AMC charge
GST on service charges of SDA: Calculation as applicable by the Govt.

Annual Maintenance Contract of ICT Equipments
ITG after carrying out codal formalities had floated a tender for Empanelment of Vendors for carrying out Annual Maintenance Contract of ICT Equipments.

  • Tender No : ITG-IT/0107/AMC-ICT /2017 Dated 25.09.2017
  • Name of the work: Empanelment of Vendors for Annual Maintenance Contract of ICT Equipments to Government Departments /Organizations/ Institutions/ Corporations/ Autonomous Bodies in the State of Goa.
List of Empanelled Vendors of the AMC of ICT Equipments:
  1. M/s A.S.Enterprises
  2. M/s Digiserve
  3. M/s Professional Tech Solutions Pvt. Ltd.
  4. M/s Techser Power Solution Pvt Ltd
  5. M/s Centaur Computer Technology
  6. M/s Dynacons Systems and Solutions Ltd
  7. M/s Guru Traders
  8. M/s. J. P. Computer Services Pvt Ltd
  9. M/s Nupur Technologies Pvt.Ltd.
  10. M/s PC Station
  11. M/s Perfect Systems and Services
  12. M/s Power Resources
  13. M/s Techxperts
  14. M/s Ramnet Solutions
  15. M/s Systek Computer Services
  16. M/s Azonic Tech Solutions
  17. M/s ASIC Technologies
List of eligible vendors for ICT Equipments

Form to be attached to the covering letter for AMC of ICT equipments to the departments

Procedure for obtaining the services of AMC of ICT Equipment's

  1. Department / Organization has to download the Requisition form (Annexure I) and fill all the details like the type of ICT equipment, quantity of items, the preferred empaneled vendor for providing the AMC services of ICT equipment(s) and forward the same to office of ITG.
  2. Based on the Requisition form (Annexure-I) received in the office of ITG, ITG with it empaneled vendor will carry out/check all the equipment's before signing the AMC contract . Accordingly, a summary report will be generated which will mention about status (working & Non-working) of the ICT equipment's to be taken under AMC.
  3. ITG will thereafter communicate the final estimated proposal to the Department mentioning about the AMC cost & Repair Cost(if any) as per inspection carried out by ITG/empanelled vendor.
  4. Further upon receiving the final approval from the department to carry out the AMC, ITG will then place the purchase order on preferred empaneled vendor mentioned by the Department in Annexure I. {ICT equipment's which are not working will be first repaired on approval of department and then taken under AMC. The cost of the repairs will be borne separately by the department. }
  5. Based on the circular & Guidelines for AMC of IT Infrastructure of DoIT, clause 3.620, ITG will raise the bill of AMC Services on the client Department.
  6. ITG will release the payments to the empaneled vendor only after receiving the same from the Department/Organization along with the following:
    1. AMC Service certificate(Half Yearly) as per Annexure II on Department/Organization letter head duly signed by authorized nodal officer.
    2. Bill settlement letter from the concerned Department/Organization.

  7. NOTE: All orders should be placed on M/s. Infotech Corporation of Goa Ltd. only. Department / Organisations are not allowed / authorised to place the orders on the vendors directly.
    Rates of AMC:

    Lowest Rates of AMC
    A B C D E F G
    Computers L1 Price ITG Charges @ 7% GST 18% on ITG Charges Total amount to be given to department
    1 Computer Systems NA 2832.00 198.24 35.6832 3065.92
    2 Laptops NA 3776.00 264.32 47.5776 4087.90
    3 Thin Client Win Bee 4000 Bix NA 1180.00 82.6 14.868 1277.47
    B Printers
    1 Type I Below Rs 10000.00 1492.70 104.489 18.80802 1616.00
    2 Type II Between Rs. 10001.00- Rs.25000.00 1947.00 136.29 24.5322 2107.82
    3 Type III Between Rs. 25001.00- Rs.50000.00 3304.00 231.28 41.6304 3576.91
    4 Type IV Between Rs. 50001.00- Rs. 75000.00 4885.20 341.964 61.55352 5288.72
    5 Tpye V Between Rs. 75001.00- Rs. 100000.00 6254.00 437.78 78.8004 6770.58
    6 Type VI Between Rs. 100001.00- Rs.200000.00 7080.00 495.6 89.208 7664.81
    7 Type VII Between Rs. 200001.00- Rs.300000.00 7670.00 536.9 96.642 8303.54
    8 Type VIII Between Rs. 300001.00- Rs.400000.00 8850.00 619.5 111.51 9581.01
    9 Type IX Between Rs. 400001.00- Rs.500000.00 10030.00 702.1 126.378 10858.48
    10 Dot Matrix Printer NA 1492.70 104.489 18.80802 1616.00
    11 High End/Speed Dot Matrix Printers NA 3304.00 231.28 41.6304 3576.91
    12 Heavy duty Dot Matrix Printers NA 3776.00 264.32 47.5776 4087.90
    13 Line Matrix Printer NA 16520.00 1156.4 208.152 17884.55
    C Scanner
    1 Type I Below Rs 10000.00 678.50 47.495 8.5491 734.54
    2 Type II Between Rs. 10001.00- Rs.25000.00 1289.15 90.2405 16.24329 1395.63
    3 Type III Between Rs. 25001.00- Rs.50000.00 2374.75 166.2325 29.92185 2570.90
    4 Type IV Between Rs. 50001.00- Rs. 75000.00 4130.00 289.1 52.038 4471.14
    5 Tpye V Between Rs. 75001.00- Rs. 100000.00 4749.50 332.465 59.8437 5141.81
    6 Type VI Between Rs. 100001.00- Rs.200000.00 5900.00 413 74.34 6387.34
    7 Type VII Between Rs. 200001.00- Rs.300000.00 7670.00 536.9 96.642 8303.54
    8 Type VIII Between Rs. 300001.00- Rs.400000.00 8850.00 619.5 111.51 9581.01
    9 Type IX Between Rs. 400001.00- Rs.500000.00 10030.00 702.1 126.378 10858.48
    10 Canon Scanner IF-DR6030C NA 21240.00 1486.8 267.624 22994.42
    D UPS
    1 600-800 VA offline UPS NA 678.50 47.495 8.5491 734.54
    2 1 KVA Offline UPS NA 1085.60 75.992 13.67856 1175.27
    3 Online 1 KVA UPS NA 2360.00 165.2 29.736 2554.94
    4 Online UPS 2 KVA NA 5900.00 413 74.34 6387.34
    5 Online UPS 3 KVA NA 7080.00 495.6 89.208 7664.81
    6 Online UPS 5 KVA NA 10620.00 743.4 133.812 11497.21
    7 Online UPS 10 KVA NA 17700.00 1239 223.02 19162.02
    8 Online UPS 15 KVA NA 23600.00 1652 297.36 25549.36
    9 Online UPS 40 KVA NA 35400.00 2478 446.04 38324.04
    10 Online UPS 2*40 KVA NA 41300.00 2891 520.38 44711.38
    E Plotters
    1 Type I Below Rs 10000.00 2124.00 148.68 26.7624 2299.44
    2 Type II Between Rs. 10001.00- Rs.25000.00 3540.00 247.8 44.604 3832.40
    3 Type III Between Rs. 25001.00- Rs.50000.00 7080.00 495.6 89.208 7664.81
    4 Type IV Between Rs. 50001.00- Rs. 75000.00 9440.00 660.8 118.944 10219.74
    5 Tpye V Between Rs. 75001.00- Rs. 100000.00 11800.00 826 148.68 12774.68
    6 Type VI Between Rs. 100001.00- Rs.200000.00 23600.00 1652 297.36 25549.36
    7 Type VII Between Rs. 200001.00- Rs.300000.00 29500.00 2065 371.7 31936.70
    8 Type VIII Between Rs. 300001.00- Rs.400000.00 35400.00 2478 446.04 38324.04
    9 Type IX Between Rs. 400001.00- Rs.500000.00 59000.00 4130 743.4 63873.40
    F SERVERS
    1 Type I Below Rs 10000.00 2360.00 165.2 29.736 2554.94
    2 Type II Between Rs. 10001.00- Rs.25000.00 2950.00 206.5 37.17 3193.67
    3 Type III Between Rs. 25001.00- Rs.50000.00 4130.00 289.1 52.038 4471.14
    4 Type IV Between Rs. 50001.00- Rs. 75000.00 5310.00 371.7 66.906 5748.61
    5 Tpye V Between Rs. 75001.00- Rs. 100000.00 9440.00 660.8 118.944 10219.74
    6 Type VI Between Rs. 100001.00- Rs.200000.00 14160.00 991.2 178.416 15329.62
    7 Type VII Between Rs. 200001.00- Rs.300000.00 21240.00 1486.8 267.624 22994.42
    8 Type VIII Between Rs. 300001.00- Rs.400000.00 22420.00 1569.4 282.492 24271.89
    9 Type IX Between Rs. 400001.00- Rs.500000.00 29500.00 2065 371.7 31936.70
    G Workstations
    1 Type I Below Rs 10000.00 1062.00 74.34 13.3812 1149.72
    2 Type II Between Rs. 10001.00- Rs.25000.00 1770.00 123.9 22.302 1916.20
    3 Type III Between Rs. 25001.00- Rs.50000.00 3422.00 239.54 43.1172 3704.66
    4 Type IV Between Rs. 50001.00- Rs. 75000.00 4720.00 330.4 59.472 5109.87
    5 Tpye V Between Rs. 75001.00- Rs. 100000.00 6490.00 454.3 81.774 7026.07
    6 Type VI Between Rs. 100001.00- Rs.200000.00 14160.00 991.2 178.416 15329.62
    7 Type VII Between Rs. 200001.00- Rs.300000.00 20060.00 1404.2 252.756 21716.96
    8 Type VIII Between Rs. 300001.00- Rs.400000.00 22420.00 1569.4 282.492 24271.89
    9 Type IX Between Rs. 400001.00- Rs.500000.00 29500.00 2065 371.7 31936.70


    Repair rates